Greenpass Legal Stuff




1. Terms and Conditions

Welcome to the Greenpass website.

Greenpass is a brand owned by TLS Group S.A., referred to herein as ‘Greenpass’ or ‘us’, ‘we’ or ‘our’. ‘You’ and ‘your’ mean you as the user of our website (“Website”).

TLS Group S.A. is based in Luxembourg with its registered offices at 32 Rue Jean-Pierre Brasseur, L-1258 Luxembourg.

By accessing the Greenpass website or making a booking directly or indirectly with Greenpass, you are accepting the hereby terms and conditions. Our terms and conditions may be changed or modified from time to time, and your continued access or use of this Website after such change signifies your acceptance of the updated or modified terms and conditions. If anything in these terms and conditions is unclear, please contact us before making a booking.


1.1 Licence to use website

As a condition of your use of this Website, you warrant that (i) all information given to us by you on this website is true, accurate, current and complete, (ii) if you have a Greenpass account, you will safeguard your account information and will supervise and be completely responsible for any use of your account by anyone other than yourself and (iii) you are 13 years of age or older in order to register for an account and contribute to our website.

Your use of this Website is intended for personal, non-commercial use and/or to make legitimate requests to book the services offered through this Website. You agree not to use this Website to make any speculative, false or fraudulent requests.

You further represent and warrant that you have not previously been suspended by Greenpass or otherwise banned from using the Website and that you have full power and authority to enter into this agreement and in doing so will not violate any other agreement to which you are a party.

We retain the right at our sole discretion to deny access to anyone to this Website and the services we offer, at any time and for any reason, including, but not limited to, for violation of these terms and conditions.

In accessing or using the Website, you may be exposed to content that is offensive, indecent, inaccurate, objectionable, or otherwise inappropriate. Greenpass does not endorse such content, and cannot vouch for its accuracy. You therefore access and use the Website at your own risk.


1.2 Linking to our website

You may link to our Website, provided you do so in a way that is fair and legal and which does not damage our reputation or take advantage of it. You must not link to our Website in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not remove or obscure by framing or otherwise, advertisements, copyright notices, or other information published on the Website. Our Website must not be framed on any other site.

To avoid any doubt you must not link to our Website from a linking site which contains any adult or illegal material or any material that is offensive, harassing or otherwise objectionable.

We reserve the right to withdraw linking permission without notice.


1.3 No warranties

This Website is provided “as is” without any representations or warranties, express or implied. Greenpass makes no representations or warranties in relation to this Website or the information and materials provided on this website.

Without prejudice to the generality of the foregoing paragraph, Greenpass does not warrant that:

• This Website will be constantly available, or available at all; or

• The information on this Website is complete, true, accurate or non-misleading.

Nothing on this Website constitutes, or is meant to constitute, advice of any kind.


1.4 Limitations of liability

The information, content, software, products, and services published on this Website may include inaccuracies or errors. Greenpass does not guarantee the accuracy of, and disclaim all liability for, any errors or other inaccuracies relating to the information and description of the products and services displayed on this Website.

Greenpass makes no representations about the suitability of the information, content, software, products and services contained on this Website for any purpose, and the inclusion or offering of any products or services on this Website does not constitute any endorsement or recommendation of such products or services by Greenpass.

The third party suppliers providing products or other services on this Website are independent contractors and not agents or employees of Greenpass. Greenpass is not liable for the acts, errors, omissions, representations, warranties, breaches, negligence or misconduct of any such suppliers or for any damages or expenses resulting therefrom or otherwise arising from your booking of a product or service through the Greenpass Website.


1.5 Indemnity

You agree to defend and indemnify Greenpass from and against any claims, causes of action, demands, suits, proceedings, investigations, losses, damages, fines, penalties, fees, expenses, costs and any other liabilities of any kind or nature including but not limited to reasonable legal and accounting fees, arising out of or related to:

• Your breach of this these terms and conditions or the documents referenced herein;

• Your violation of any law, rule, regulation or guideline;

• Your violation, infringement or misappropriation of the rights of a third party, including without limitation any rights of publicity or privacy;

• Your use of this Website;

• Your booking or use of any products obtained through this Website; or

• Your negligence or wilful misconduct.


1.6 Variation

Greenpass may revise these terms and conditions from time-to-time. Revised terms and conditions will apply to the use of this Website from the date of the publication of the revised terms and conditions on this Website. Please check this page regularly to ensure you are familiar with the current version.


1.7 Intellectual property

Either Greenpass or our affiliates own all of the information and intellectual property on the Website. You don’t have the right to copy or use any of that information or intellectual property other than to use the Website, unless we give that right to you.


1.8 User accounts

You need to create an account and provide information about yourself in order to use some of the features on the Website. You are responsible for maintaining the confidentiality of your account password and login credentials. You are also responsible for all activities that occur in connection with your account.

Your account is for your personal, non-commercial use only. You may not impersonate someone else, create an account for anyone other than yourself, provide an email address other than your own, or create multiple accounts. We reserve the right to close your account at any time for any or no reason.

We may terminate or suspend your account or ability to use the Website, in whole or in part, at our sole discretion, for any or no reason, and without notice or liability of any kind. For example, we may terminate or suspend your account or ability to use the website if you misuse the website. Any such termination or suspension could prevent you from accessing your account, the Website, Website content, or any other related information.

You may terminate your account at any time by closing your account and discontinuing your use of any and all parts of the Website. As a user of this Website, you understand and agree that: (1) neither Greenpass nor its affiliates will have any liability to you or others for any unauthorized transactions made using your password or account; and (2) the unauthorized use of your password or account could cause you to incur liability to both Greenpass and other users.


1.9 Greenpass Vouchers

You will receive a personalized Greenpass voucher for each tour, event or service booked. The voucher will be sent to your registered email address and is also accessible from your Greenpass account page.

You must provide the original, authentic Greenpass voucher to the appropriate service provider in order to redeem your tour, ticket, or package. Your reservation cannot be honored or redeemed without presenting a valid Greenpass voucher.

For security reasons, you might be asked to present a valid photo ID and sign the Greenpass voucher when redeeming the voucher. This is for identification purposes and helps us to prevent fraud.

In some cases Greenpass also requires that you present the credit or debit card used to purchase your tour or ticket at the time of redemption. This generally applies only to attraction and show tickets. This helps us to prevent credit-card misuse. You will be advised at checkout whether or not you must present the credit or debit card used for booking.

Please note that your Greenpass voucher can be confiscated - and immediately canceled without refund - if your signature and/or name do not match those shown on either your photo ID, credit or debit card.

If you redeem your Greenpass voucher, but the service provider has not properly provided you with the advertised service, or if you have a complaint regarding the provision of the advertised service, you must take action against the service provider directly. This is because the service provider, and not Greenpass, is responsible for the supply and/or provision of the advertised service.

Greenpass only sells and supplies the voucher. Greenpass vouchers are non-transferable, non-refundable and non-replaceable if lost, destroyed or stolen.


1.10 Links to third party websites

Our website contains links to third party websites. If you decide to visit any third party site, you do so at your own risk. We are not responsible for the content, accuracy or opinions expressed on such websites. Links do not imply that we or this Website is/are affiliated or associated with such sites. Third party content may appear on the website or may be accessible via links from the website. We are not responsible for and assume no liability for such content.


1.11 Severability

If a provision of these terms and conditions is or becomes illegal, invalid or unenforceable in any jurisdiction, that shall not affect:

• The validity or enforceability in that jurisdiction of any other provision of this agreement these terms and conditions; or

• The validity or enforceability in other jurisdictions of that or any other provision of this agreement these terms and conditions.


1.12 Jurisdiction and governing law

The Greenpass Website and all of its sub-pages are subject to Luxembourg legislation and regulations.

Exclusive jurisdiction is given to the Luxembourg Courts to hear any dispute arising in connection with the use, interpretation and execution of the information and data on this Website.

Only the English version of the Website is authentic. Translations into languages other than English are provided for convenience only and Greenpass does not take any responsibility for the accuracy of those translations.



2. Privacy Policy

Greenpass is committed to protecting the privacy of users of our Website and services.

Like every service operator, we also capture, process and use data as part of our service of offering services online via the internet and mobile applications. The protection of your personal data as a part of all the services we provide is very important to us. Therefore we gather, process and use your personal data exclusively in accordance with the applicable legal regulations.

Our privacy policy (the ‘Privacy Policy’) is intended to assist you in making informed decisions when using our Website and our services. Please note in particular that any information you provide in the course of creating an account on the Greenpass Website will be subject to this Privacy Policy.

The Privacy Policy explains our policy regarding any information you might supply to us (or that we might collect from you) when you visit the Website or use certain services offered via the Website.


2.1 General Information

Personal data or Personal information refers to any information relating to an identified or identifiable natural person, which includes your name, your address and email address or your phone number, etc..

We collect, process and use your personal data only with your consent or when this processing or use is permissible by law. We only process or use the data which is required for using the Website or the data which you provide to us.

We may update this Privacy Policy from time to time to reflect changes in our business practices and/or applicable law and regulation. Please check this page regularly for updates.


2.2 Your consent

By providing your personal information to us on our Website, you consent to our collection and use of your Information as described in this Privacy Policy. If we change our privacy policies and procedures, we will post an updated version of this policy on our Website to keep you aware of what information we collect, how we use it and under what circumstances we may disclose it.


2.3 What information do we collect about you?

We collect two types of information about you (‘your information’):

• Personal information such as your name, address, telephone number, date of birth, age, and email address and any other information that you provide to us when you register with us; and

• Information that does not identify you, but which relates to your use of the Website such as the pages visited on our Website and the dates and times of your visit. We use ‘cookies’ (for more information about cookies see our Cookies Policy) and web server logs to collect information about how you use our Website. Information gathered through cookies and web server logs may include the date and time of visits, the pages viewed, time spent at our Website, and the Websites visited just before and just after our Website. Our Website also uses the IP address of your computer to recognize your geographic location, so that we can provide localized content and language to you.


2.4 How do we protect your information?

Your information is stored on secure servers in the European Economic Area (‘EEA’) which are not accessible to the general public, and if that location changes, then we will update this Privacy Policy accordingly. We also seek to have security measures in place at our physical facilities to protect against the loss, misuse or alteration of your personal information by our employees or third parties.

We will only share your information with third parties after obtaining your express permission, or where such transmission is required or permissible by law. The share of your information which may result in a transfer of your information outside the European Economic Area (EEA). These countries may not provide the same level of data protection as the EEA. If we do make such a transfer, we will ensure that appropriate security measures are taken to protect your information.

However, no data transmission over the internet or data storage environment can be guaranteed to be 100% secure, so we cannot give an absolute assurance that the information you provide to us will be secure at all times. We will not be held responsible for events arising from unauthorized access to your personal information. We will rely on you telling us if you experience any unusual events that may indicate a breach in your information security. We will then seek to investigate whether the security breach was related to the data transmissions from or to Greenpass and let you know what steps can be taken and have been taken to help rectify the problem. Further action, such as reporting incidents to the police or other proper authorities, may also be required.

Your information will be stored for only as long as necessary for the purposes stated in this Privacy Policy or for as long as we are required by law or legally obligated to store this information.


2.5 How do we use the information that you provide to us?

We use your Information for the purposes of:

• Making the Website available to you by recognising the IP address of your computer and any preferences you may have indicated on earlier visits;

• Facilitating bookings that you wish to make using our partners’ Websites, by passing your personal details on to the relevant partner for the purpose of providing services to you;

• Conducting promotions or prize draws that you have entered using the website;

• Monitoring visitor traffic on our Website and conducting analysis on the performance of our Website so that we can improve user experience;

• Contacting you (including by telephone, SMS or other electronic messaging or by email) with information about our services and services of our partners which we think might be of interest to you, and sharing your information with selected business partners so that they may also get in touch with you about their own services. You are responsible for ensuring that your information is accurate and kept up to date.

You must treat your password information as confidential and you must not disclose it to any other person.


2.6 Your right to access, rectify, delete, object

You have the right at any time to obtain free of charge from us about your personal information stored with us, and to request us to rectify, erase or block any of such stored information which is found to be incorrect or inaccurate. You also have the right to revoke your consent with us, which you’ve given to us using your personal information for the purposes of direct marketing, with future effect at any time. Please direct requests for information, questions, complaints or suggestions to the following address:

TLS Group S.A.

32, Rue Jean Pierre Brasseur

L-1258 Luxembourg


2.7 Other Websites

The Website may contain links to other sites which are outside our control and not covered by this Privacy Policy. The operators of these sites may collect information from you that will be used by them in accordance with their policy, which may differ from ours.

We are therefore not responsible for the privacy practices of these sites and we recommend that you examine the privacy statements posted on those other websites to understand their procedures for collecting, using, and disclosing personal information.



3. Cookies Policy

To make this Website work properly, we sometimes place small data files called cookies on your device. Most big websites do this too.


3.1 What are cookies?

A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.


3.2 How do we use cookies?

• Google Analytics:

Web Analytics/metrics. This category comprises cookies used to evaluate site performance in terms of number of visits, unique visitors, drop-off rate for transactions etc. We measure numbers and volumes of visitors to different parts of our site and this helps us ensure the service is fast and available when you want it. It also helps us ensure that different pages on our site are useful and easy to find.

Google analytics cookie information:

• Google remarketing

Google uses remarketing cookies – both first party (such as Google Analytics) and third party (such as DoubleClick) – to serve more relevant adverts to users who have previously visited our website, as they browse other websites. To opt-out from Google's remarketing program, please edit your Google Ad Settings:


3.3 How to control cookies?

You can control and/or delete cookies as you wish – for details, see You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.